Get in touch
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How can we help?
FAQ
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team by hitting the button at the bottom of the page or chat now using the icon in the bottom right of the screen.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
When will my coffee expire?
Coffee is safe for consumption up to 12 months after it's roasted (roast date on bag/tub). It's going to taste best 2-8 weeks after roast date.
What does the date sticker mean?
The date sticker on your tub or bag refers to the day it was roasted.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Coffee
Does your coffee come in a whole bean or ground form?
What does filter, espresso and omni-roast mean?
Is your coffee a single-origin or a blend?
Is your coffee roasted to order, or is it pre-roasted and stored before shipping?
What type of coffee beans do you use?
Is your coffee fair trade and ethically sourced?
How should I store my coffee?
Will my coffee go off?
Is your coffee packaging recyclable?
What is the origin of the coffee beans?
What is the flavor profile of the coffee, and are there any tasting notes provided?
What is the brewing method recommended for this coffee?
How fresh is the coffee and what is the roast date?
What is the processing method used for the coffee beans?
What is the altitude of the coffee farm where the beans were grown?
What brewing method is recommended for this specific coffee, and are there any brewing guides available?
Where can I drink Cuppers Choice coffee?
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
